Firstphase as training and placement institute concentrates on placing students into Voice and Non-Voice process along with Professional courses. Mostly these Voice and non voice process are administrated with BPO processes. Most of the all service based product supports include voice and non voice sections to assist their customers in any of issues.
Business process outsourcing (BPO) being the main standing in service industry India is one of the leading stake holder for providing these services, multiple MNCs avail these services for most of the companies. Every large customer holder companies should require these services to resolve customer queries.
BPO is mostly used for advertising, marketing and survey purpose which very productive with both Voice and non-voice service which involves call centers. voice-process are directly involved with the customer using call services, non-voice BPO will resolve customer quires on email or other chat supports.
Both the voice and non-Voice BPO jobs will involves 24hours of services to the customers and hence this is huge market of Jobs for individuals to build their career with this industry. Voice jobs require having good voice skills (Oratory skills)  and good communication ability in English and regional languages when considered for the services in India, as India a multi-Language country. Non-voice process require excellent writing, typing and email Skills.
Voice process includes :
  • Inbound voice process
  • Out Bound voice process
Non-Voice process includes:
  • Email support
  • Chat support

Training & Placements.

#301, Sree Swathi Ankur

Above Tipsy-Topsy Bakers

Ameerpet, Hyderabad


Office : 040-48596060

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